![]() Start in safe mode can help you diagnose problems you're having with your Mac. Use OS X El Capitan: start in safe mode, more precisely, this section: I would recommend from your computer in safe mode and then do a test to see if you get the same result with the Epson application crashing. Safe mode (sometimes called secure boot) is a way to start up your Mac so that it performs certain checks and prevents certain software from loading automatically or opening. ![]() You mentioned a potential conflict with another application. I can certainly understand how it is important that you are able to use your scanner software. ![]() You have talked with Epson and tested this question in a new user account, and you are still having a problem. I see from your post that your Epson scanning application started crashing immediately during opening. Thank you for using communities of Apple Support.
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